08 May 2008
[Read this announcement in Chinese]
Customer Service Report Procession
In order to improve the quality of our Customer Service, from12th May 2008 onwards we will follow the required time period to handle the report.
Please submit all the required information of the report that you going to make in 7 working days. If you fail to submit all the required information in 7 working days, your case will be closed.
1. Game Point/ Game Product
2. Account Banned Inquiry
3. Account Hacking Problem
Here is the report format for all myRosso games:
Ran Online (CN) : http://ran.myrosso.com/cn/c_sc_things_report.asp
Ran Online (EN) : http://ran.myrosso.com/en/c_sc_things_report.asp
ZG Online : http://zg.myrosso.com/c_cs_report_format.asp
Nostale Online : http://nostale.myrosso.com/cs_report.asp
The following table is the actual days for every type of report procession:
Cases |
Report Application Days
(start from the time of the case happen) |
Working Days to Process |
General Reports |
- |
3 Working Days |
Game Bug * |
- |
7 Working Days |
Inserting Event Items |
- |
7 Working Days |
E-mail Changing ** |
- |
7 Working Days |
Security Pin Code Retrieval |
- |
7 Working Days |
Game Technical Problems |
- |
7 Working Days |
Game Point/ Product Pack |
7 Days |
14 Working Days |
Account Ban List |
7 Days |
7 Working Days |
Hacking Case |
7 Days |
14 Working Days |
Note:
* If got any problem (exp:Bugs) that needs further time to do more investigation, the report will be extended and it will not be handled by following the report procession schedule based on the seriousness of the case.
** Changing E-mail Services will not be open for the whole year, for further information please visit our official website
Working Days: Monday-Friday
Saturday, Sunday, Malaysia Public Holidays and Federal Territory Holidays are not considered as working days
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