Information
Needed for Making Case Report
>> Account Hacked (Character Deleted / Item Stolen)
>> General
>> Game
Point / Product Pack
>> Game
Technical Problem
>> Bug Report
>> Account
Banned
>> Hacking Case Handling Procedure
Account Hacked (Character Deleted / Item Stolen)
1. Kindly update your myRosso ID password & email password.
2.
Kindly provide the details requested in the Customer Service Report:
| |
• Name:
• I/C Number:
• Contact number:
• User name:
• Character name:
• Server : Chinese / English version
• Sharing your user name or password to other: YES / NO
• DO you login into other ID before or after this incident happen?
• Please provide the character name:
• You online at home or Cyber cafe:
• (Before case happened) Game Log Off Time & Date :
• (After case happened) Game Login Time & Date :
• Kindly list out name of items (rare) being hacked :
• Description of case : |
* Please do not enclose any account password in the report.
* Kindly send your report within 7 days after the incident happened. Any invalid
• account information will not be entertain.
General
| |
•
Name :
•
I/C No :
•
User Name :
•
Character Name :
•
Server : Chinese / English version
•
Contact No. :
•
Description of case : |
*
Please do not enclose any account password in
the report
* Kindly attach screenshot if needed to further
elaborate the case.
Game
Point / Product Pack
| |
•
Name :
•
I/C No. :
•
User Name :
•
Character Name :
•
Server : Chinese/English
•
Contact No. :
•
Product Name (if any) :
•
Purchased Date :
•
Point Card Serial No./ Product Serial No.
(if any) :
•
Point Card Code/ Product Point Code. (if
any) :
•
Point Card Password / Product Password (if
any) :
•
Description of problem : |
*
Please do not enclose any password information
in the report
Game Technical
Problem
| |
•
Name :
•
I/C No. :
•
User Name :
•
Character Name :
•
Server : Chinese/English
•
Contact No. :
•
Description of problem: |
| * |
Please do not enclose any password information
in the report |
| * |
Kindly attach screenshot if needed to further
elaborate the problem. |
| * |
Please
send us a copy of the dxdiag report; we
will attempt to diagnose your system build
up. |
How to generate DxDiag report:
1 |
Click
the "Windows Start" button. |
2 |
Click
the "Run" command. |
3 |
Key
in "dxdiag" and press "Enter". |
4 |
Wait
until the DirectX window loads, click at
the "Save All Information" button
to save the information. |
5 |
Save
the report on desktop and send the file
to us. Thank you |
Bug
Report
| |
•
Name :
•
I/C No. :
•
User Name :
•
Character Name :
•
Server : Chinese/English
•
Contact No. :
•
Description of case:
•
Kindly attach screenshot if for further
elaborate the case.: |
*
Please do not enclose any password information
in the report
Account Banned
| |
•
Name :
•
I/C No. :
•
User Name :
•
Character Name :
•
Server : Chinese/English
•
Contact No. :
•
Description of case: |
*
Please do not enclose any password information
in the report
Hacking Case Handling Procedure
|
